The Essential Guide to High-Performance Leadership
Are you ready to level up your leadership and management skills? Discover how the Peter Principle affects promotion and performance, the key traits of great managers, and the secrets to keeping your team motivated, engaged, and growing.
It Takes a Village to Build a Successful Business
Business success is always interconnected. Sales can’t win without execution. Companies can’t grow without strong partners. And leaders can’t succeed without understanding how every part of the system affects the whole.
The “Mouse Rule”
Here I explain the “Mouse Rule” of management—why a single incident usually points to deeper behavioral or system issues, and how to respond before it turns into a real culture problem.
The Simple Matrix That Predicts Customer Loyalty
Most client losses can be explained by two things: quality and service. In this clip, I share a simple matrix we use to think about customer loyalty—and why being great at one can sometimes save you when you slip on the other.
Basic Principles for Business Development Leaders
Huffington Post | February 2017
One of the most rewarding parts of my job is to coach the art of effective management. Often employees are promoted to be a manager because they’ve been good in their previous position.
How to Avoid “They Quit Out of Nowhere”
In this clip, I explain why you should never put yourself on the other side of your team’s decisions—and how to build a culture where tough conversations happen early instead of at the exit interview.
The #1 Growth Rule
Here, I walk through why retention beats acquisition, and how focusing on loyalty became a core rule for how we grow TransPerfect. If you’re chasing growth but losing clients out the back door, this is the mindset shift I’d start with.
How Managers Build (or Break) Credibility
In this clip, I talk about how to deliver difficult decisions with integrity, communicate the “why,” and push change upward—without undermining leadership or demoralizing your team.
Expanding Your Business Overseas
Medium | October 10, 2016
You don’t have to be a globe-straddling behemoth like IBM or GE to do well in overseas markets. As long as you’re prepared for the legal and cultural differences, there are some great opportunities out there.
No One Cares About Your PowerPoint
Nobody cares about your PowerPoint in a client meeting. They care how you made them feel — and whether you understood their problems. In this clip, I explain why when the client is talking, you shut up and take notes.
Three Sales Lessons That Still Win Deals
In this compilation from 2019, I share the kind of sales advice that keep on working: protect your time, stop selling once you’ve closed, and learn how to uncover the real problems your customers need solved.
3 Habits That Make Careers, Not Just Quarters
In this video, I break down how to focus on what actually matters (not just what’s urgent), why formal proposals are a secret sales weapon, and why every professional needs a real elevator pitch.